Are you insured?
Yes, we have WCB / Work Safe BC coverage and are fully insured.
Do I need to be home?
For gutter cleaning, pressure washing, home and building washes, exterior window cleaning, and roof cleaning you do not need to be home.
If you are unable to be home for interior window cleaning, then lock-up instructions need to be discussed in advance.
How long does it take?
Window Cleaning: time allotment depends on the size of the job and ease/difficulty of ladder access. Interior/exterior window cleaning for an average sized home takes between 2 – 4 hours.
Gutter Cleaning: time allotment depends on the size of the job. Average houses take 2.5 hours. Larger houses may take 4 hours.
House and Building Washing: time allotment depends on the size of the job. An average house is approximately 5 hours.
Pressure Washing: an average in-town driveway and walkway takes 1 – 1.5 hours.
Roof Cleaning: Roof cleaning is an all-day job unless it is a small garage.
Do you use toxic chemicals?
No! We only use chemicals that are biodegradeable.
How should I prepare for my cleaning?
Window Cleaning: If we are only cleaning the window exteriors you will need to remove all the screens that are removable from the inside prior to us arriving. Please remove any planters, lawn furniture, or other obstacles that would interfere with ladder placement. For interior cleaning, please remove all movable furniture and obstacles from the area being cleaned. If you need assistance in doing this, please let us know how we can be of help. Please ensure outdoor water taps are turned on.
Gutter Cleaning: Please move any vehicles or trailers that might inhibit access.
Roof Cleaning / Siding Cleaning: Please move patio furniture + planters away from the house. If you need assistance, please let us know in advance and we would be willing to help.
House and Building Washing: Please move items away from the walls of the building.
Pressure Washing: Please ensure outdoor water taps are turned on and all vehicles are relocated off the driveway.
Will you make my floors or window sills wet when cleaning windows?
No, we contain the water and wipe all surfaces immediately.
How many storeys/how high can you clean?
Window Cleaning + Gutter Cleaning: We can accommodate any height. We have 40 foot ladders as well as industrial rope access equipment and a 50 ‘ water fed pole. Our gutter vacuum has a 45’ telescopic reach.
Roof Cleaning: We have a Softwash System that has the capability of shooting 45′ horizontally and 30′ vertically. We also have a 24′ extension pole that extends our reach. We have a wide array of ladders enabling us to also spray from added height.
House and Building Washing: We can clean vertical surfaces up to 50′ high without the use of a boom lift.
Do you travel to remote or boat access locations?
Yes! We are willing to travel to remote locations and will give you a quote for travel costs.
What are your business hours?
Business hours are 8:30am – 5:30pm Monday to Friday. Start and end times can be flexible upon request.
What about needing to cancel or re-schedule?
We would appreciate 24 hours notice or more for cancellation or rescheduling.
How do I pay?
We accept e-transfer, cash and cheques. Credit cards can be accommodated upon request.
Still have questions? Contact Us, we’d love to help!